ServiceNow Delivery & Staff Augmentation
Modern ServiceNow delivery without the enterprise price tag.
Booliant pairs US-based client engagement with certified India-based ServiceNow engineers to deliver ITSM, HRSD, and CSM outcomes at 40–60% lower run rate.
US-based client engagement
India delivery excellence
Certified ServiceNow talent
40–60% cost savings
CAPABIITIES
End-to-end ServiceNow services, tuned for growing teams.
Whether you are cleaning up a rushed implementation or scaling a mature platform, Booliant brings product thinking, certified engineers, and pragmatic governance to your ServiceNow roadmap.
Implement
Greenfield & phased rollouts designed around real processes—not templates.
- Process discovery
- Configuration over code
- Foundational data model
Optimize
Clean up, simplify, and accelerate your existing instance while reducing technical debt.
- Technical debt audit
- UX & performance
- License utilization
Integrate
Connect ServiceNow with HR, Finance, IT, and enterprise systems using scalable integration patterns.
- REST / SOAP
- iPaaS & ESB
- Identity & SSO
Upgrade
Execute upgrades safely with automation, cloning strategy, and rollback protection.
- Upgrade runbooks
- Automated testing
- Release notes
Manage
A dedicated ServiceNow pod that ships enhancements, triages work, and keeps stakeholders aligned.
- Continuous delivery
- Weekly demos
- SLA reporting
Advise
Fractional product + platform leadership to guide architecture, governance, prioritization, and roadmap.
- Roadmap shaping
- Governance
- Center of excellence
ENGAGEMENT MODELS
Choose the collaboration model that fits your ServiceNow journey.
From “we just need another certified admin” to “we need a pod that owns a backlog”, Booliant adapts to your internal team, budget, and risk appetite.
Staff Augmentation
Certified ServiceNow admins, developers, architects, and QA embedded into your team with US-based engagement and India-based delivery.
Managed Pods
A cross-functional pod (PM + dev + QA) that owns a slice of your backlog and reports on outcomes — not just hours.
Project-Based SOWs
Fixed-fee or milestone-based SOWs for initiatives like ITSM rollout, HRSD portal redesign, or major upgrades.
Advisory Sprints
Short, focused sprints delivering an architecture review, roadmap, and a clear 90-day action plan for your ServiceNow evolution.
What working with Booliant feels like
We bring a product mindset to ServiceNow: clear goals, transparent trade-offs, and weekly visibility into progress. Weekly demo or showcase for stakeholders.
- Written release notes and impact summaries.
- Slack / Teams channel with fast feedback loops.
- US time-zone overlap for planning and decision-making.
WHY BOOLIANT
ServiceNow expertise plus real-world delivery discipline.
Booliant combines deep platform knowledge with experience in healthcare, life sciences, SaaS, and financial services—environments where uptime, compliance, and clarity matter.
US-Based Product Leadership
Partner with leaders who have owned roadmaps, budgets, and stakeholder alignment—not just ticket queues.
India-Based Engineering Excellence
Trusted India talent: ServiceNow developers, admins, QA, and integration engineers—vetted for skill and communication.
Outcome-First Mindset
Work grounded in KPIs—reduced ticket volume, faster resolution, improved experience—not just completed tasks.
ServiceNow + Integrations
We understand the data, APIs, and identity patterns that make ServiceNow work inside complex ecosystems.
Right-Sized for Your Stage
Small enough to be responsive. Senior enough for enterprise scale. Structured enough to operate with governance.
Governance Without Bureaucracy
Lightweight guardrails for intake, prioritization, and release management—without slowing teams down.
SAMPLE ROLES
ServiceNow roles you can spin up quickly.
Mix and match the roles you need. Start small, then expand the pod as your roadmap grows.
INDUSTRIES
Built for teams with complex workflows and data.
Healthcare & Life Sciences
Support, HR, and operations workflows that touch PHI, research data, and regulated environments.
SaaS & Tech Products
Customer support, onboarding, and operations that keep your product teams focused on shipping.
Financial Services
Ticketing and service journeys with strong guardrails for risk, audit, and security expectations.
Industrial & Supply Chain
Asset, incident, and field workflows that reduce downtime and increase visibility.
Education & Public Sector
Scalable support for students, faculty, and staff built on repeatable ServiceNow patterns.
Growing Enterprises
Organizations formalizing operations and avoiding over-customization from day one.
FAQs
A few questions teams usually ask us.