SERVICENOW SOLUTIONS
At Booliant, we help organizations maximize their investment in ServiceNow by delivering tailored solutions and experienced talent that drive real business outcomes. Whether you’re just starting your ServiceNow journey or looking to optimize and expand your platform, our team is here to support you every step of the way.
IT Service Management (ITSM)
We provide comprehensive IT Service Management (ITSM) services, including Incident, Problem, Change, and Request Management, to help organizations maintain smooth and efficient IT operations. Our services also cover the design and configuration of the Configuration Management Database (CMDB) and the implementation of automated workflows that streamline IT processes, improve service delivery, and ensure better control and visibility across the IT environment.
HR Service Delivery (HRSD)
We have enhanced employee experiences through effective Case and Knowledge Management and a centralized Employee Service Center. We also streamline onboarding and lifecycle processes with automation for greater efficiency and consistency.
Customer Service Management (CSM)
We provide robust Customer Service Management (CSM) solutions that improve customer support through multi-channel case management and intuitive customer portals with comprehensive knowledge bases. Our services also enhance operational efficiency by enabling field service management and automating workflows, ensuring faster issue resolution and a better overall customer experience.
Strategic Portfolio Management (SPM)
We provide Strategic Portfolio Management (SPM) services that drive organizational success through effective Demand, Project, and Resource Management. Our solutions support both Agile and Waterfall planning methodologies, while helping organizations optimize roadmaps and investments to maximize value delivery and align initiatives with strategic business goals.
Platform Customization & Integration
We offer Platform Customization & Integration services that empower businesses to build custom applications on the Now Platform and seamlessly integrate with third-party systems such as SAP, Salesforce, and Workday. Our expertise includes scoped app development and low-code solutions, enabling faster, tailored deployments that align with your unique business needs and accelerate digital transformation.
Why Choose Booliant?
Certified Talent: Access to a pool of certified ServiceNow consultants and developers based in India, ensuring cost-effective and high-quality delivery.
Agile Delivery: Rapid, iterative implementation approach tailored to your goals.
Scalable Engagements: Flexible models for short-term projects, staff augmentation, or long-term support.
Focused Expertise: Specialized in working with small to mid-sized U.S.-based enterprises and product companies.